Aimma Health Care Service – Privacy Policy Statement

Last Updated: May 22, 2026

At Aimma Health Care Service, we are fully committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, utilize our telemedicine platform, or book our home care and staffing services in Ontario, Canada.

Our privacy practices comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Personal Health Information Protection Act (PHIPA).

1. Information We Collect

To provide you with safe, professional, and reliable care, we may collect the following categories of information through our website and booking forms:

• Personal Identification: Your full name, date of birth, home address (for home visits), telephone numbers, and email address.

• Health and Medical Information: General descriptions of care needs, mobility challenges, medical conditions, and clinical notes gathered during online telemedicine consultations.

• Billing and Payment Data: Credit card info, billing addresses, or health insurance provider details to process booking fees and claims.

2. How We Use Your Information

We use the information we collect strictly for professional medical and administrative service delivery, including:

• Scheduling and dispatching our Home Support, Friendly Visits, Respite Care, Live-In, or Transportation personnel to your location.

• Conducting secure online video and audio telemedicine appointments.

• Verifying and processing health insurance eligibility and payments.

• Maintaining professional, legally required medical and staffing records.

3. Consent and Disclosure

By utilizing our website booking portal or scheduling services, you consent to the collection and use of your data as described. We will never sell, rent, or trade your personal information to third parties. Your data is only shared with:

• Caregivers, nurses, or staffing personnel assigned directly to your care.

• Authorized health insurance providers in Ontario to process claims you have approved.

• Legal authorities, only when strictly required by Canadian federal or provincial law.

4. Data Security and Encryption

We implement rigorous physical, technological, and administrative safeguards to protect your sensitive data. All data transmitted through our online booking forms and telemedicine portals is secured using industry-standard SSL/TLS encryption protocols. Access to your personal health files is strictly restricted to authorized Aimma Health Care personnel who require it to perform their professional duties.

5. Your Rights

Under PIPEDA and PHIPA, you have the right to request access to the personal health information we hold about you, request corrections to inaccurate records, or withdraw your consent for certain data uses at any time (subject to legal or contractual restrictions).

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection protocols, please contact our Privacy Officer at:

• Aimma Health Care Service

• Address: 793 Chinook path, Oshawa, L1H 0B1, Ontario, Canada

• Phone: 416-272-9045 | +1 (365) 876-2205